SnowPeeler Warranty, Shipping & Returns Policies
Warranty
PolarMade warrants that your SnowPeeler will be free from defects in materials and workmanship for 2 years from the date of purchase. To make a claim, contact us with your proof of purchase and a short description of the problem.
The warranty does not cover damage caused by accident, misuse (use not in accordance with the product documentation), abuse, normal wear, unauthorized repairs or alterations, or non-personal use. Glide pads and the snow slide are wear parts and are not covered.
During the warranty period, PolarMade may, at its sole discretion, repair, replace or refund the product.
Shipping
Canada: free standard shipping on orders of $100 CAD or more; $14.95 CAD on orders under $100. Yukon, Northwest Territories and Nunavut: $30 CAD flat rate on all orders.
United States: free standard shipping on orders of $100 USD or more; $9.95 USD on orders under $100. Alaska: $24.95 USD flat rate on all orders.
Orders ship within 1–2 business days and usually arrive 2–5 business days after shipping. Remote areas may take longer. Shipping policy
Returns and refunds
You have 15 days after delivery to return your SnowPeeler for a full refund, and return shipping is free. The product must be returned with all its parts in its original packaging. Email support@polarmade.com with your order number to start a return. Refund policy
Cancellations
You can cancel your order at any time before it ships.
Contact
support@polarmade.com | +1 (514) 850-5585 ext. 234, Monday to Friday, 9:00 a.m. – 5:00 p.m. (ET)
PolarMade warrants that your SnowPeeler will be free from defects in materials and workmanship for a 2-year warranty period starting on the date of purchase.
This warranty applies only when the product is returned (at your expense) to the distributor, accompanied by a detailed written claim and your proof of purchase within the warranty period.
This warranty does not cover damage due to accident, misuse (use not in accordance with the product documentation), abuse, normal wear, unauthorized repairs or alterations, or any non-personal use. Glide pads and snow slide components are wear parts and excluded from this warranty.
During the warranty period, PolarMade may, at its sole discretion, repair, replace, or refund the product’s purchase price.
PolarMade makes no other warranties, express or implied, including, without limitation, any warranty of merchantability or fitness for a particular purpose. This reflects PolarMade’s exclusive liability and your exclusive remedy for any defective product under this warranty.